Press release

Fast, transparent and customer-friendly billing of port charges Published on 06 May 2020

Digitisation project completed

The digital transformation of our port management activities has reached the next milestone: the software used to date for billing the port charges in Bremen has been completely overhauled in the course of an intensive and agile work process. “The port charges play an essential role when it comes to funding port maintenance,” explains bremenports Managing Director Robert Howe. “The project target was to redesign our billing processes to make them customer-friendly, transparent, fast and above all secure and thus ensure that we are equipped for the future with the updated technology.” bremenports has successfully achieved that target in cooperation with abat, an IT service provider in Bremen, and its subsidiary ID-Impuls.

The new software will enable bremenports, for instance, to handle the complex port charges billing system more efficiently than in the past. We can now provide our customers with full information quickly and have also raised the security standards for dealing with sensitive data. The changeover to the new system will speed up processes enormously, both for the specialists in the port charges department and the customers of the ports of Bremen. Individual process elements, such as complaints and corrections, can now be handled much faster. A shared database for the ports in Bremen and Bremerhaven not only reduces expenditure, but also avoids technical errors and problems with allocation to the individual port. The new solution – HGB 4.0 – gives the staff responsible for data management a much more flexible environment: whether tariffs, shipping companies or the recommendation engine, which makes logical recommendations during processing on the basis of previous tariff allocation, the modular design of the software allows bremenports to integrate changes promptly and independently.

The new software was developed by abat AG, an IT firm which specialises in agile processes and is based in Bremen’s Überseestadt district, in close consultation with the bremenports’ employees who are responsible for billing the port charges. Intensive and continuous feedback ensured that the subsequent users of the system were involved in the development process right from the start. Howe adds, “This principle has proved highly successful in developing a system which reflects the demands of practical application and also in teaching the users to work with the new system.” Moreover, the new updated software also includes further development options for digitising other processes. In future, for example, the new program will enable faster and better evaluation of statistical data.

Holger Bruns Press officer

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